We operate a 48-hour cancellation policy.
If you can no longer make your appointment, please provide at least 48 hours notice by contacting us via email. We kindly ask all patients to respect this policy so we can continue to provide a high quality service and allow others waiting to fill the sessions.
For late cancellations, late requests to change the appointment time, or for non-attendance, we are not able to offer a refund or change the appointment and an administration fee will apply.
If you are late arriving for your appointment, the time for the consultation will be reduced accordingly. There will be no corresponding reduction or refund in the fee. Note that late arrivals more than 15 minutes after the allotted clinic time may be treated as non-attendance.
We reserve the right to refuse requests for refunds if within 48 hours of the appointment or after the appointment has taken place.